All our product is guaranteed for 12 months and mugs for 1 month. The warranty covers technical defects only. The warranty does not cover any damage or other defects caused by improper use, lack of required maintenance, pot due to enviroment, ….
We have the right to refuse a product that is guaranteed which has become unacceptable regarding quality due to fair wear and tear; misuse; using it in an abnormal way; or failure to take reasonable care.
The warranty does not apply for products that have been discounted, is valid from the date the customer receives the product and is only valuable with the original sales receipt.
Due to the different manufacturing process and to the natural characteristic of concrete and ceramic, there will be slight variations in the color and texture that gives to your product this unique and exclusive look and cannot be considered as defects.